Shipping policy

SHIPPING POLICY

Last Updated: June 23, 2026

1. Order Processing

All orders are processed and fulfilled by our trusted fulfillment partners. Please allow 1–3 business days for order processing, quality checks, packaging, and shipment preparation.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high order volume, processing times may be slightly extended.

2. Shipping Times

We currently ship to most countries worldwide.

Estimated delivery times:

  • United States & Canada: 5–15 business days

  • United Kingdom & Europe: 5–15 business days

  • Australia & New Zealand: 5–15 business days

  • Rest of World: 7–20 business days

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier disruptions, or other circumstances beyond our control.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.

Please allow 2-3 business days for tracking information to begin updating after your shipment has been dispatched. In some cases, carrier updates may take several business days to appear.

4. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs policies vary by country, and we recommend contacting your local customs office for additional information regarding potential charges.

We are not responsible for delays caused by customs clearance procedures.

5. Lost, Damaged, or Stolen Packages

If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged item and packaging.

If your package appears lost in transit, please contact us and we will work with the shipping carrier to investigate the issue.

For packages marked as delivered but not received, customers should first check with household members, neighbors, building management, or the local carrier. While we cannot guarantee reimbursement for carrier-confirmed deliveries, we will make reasonable efforts to assist in resolving the matter.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect address is provided and the order has not yet shipped, please contact us immediately so we can attempt to update the information.

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be re-shipped.

7. Returns Related to Shipping Issues

Please refer to our Refund Policy for complete details regarding refunds, replacements, and order-related issues.

Customers should not return products without first contacting our support team and receiving return authorization instructions.

Unauthorized returns may experience delays in processing.

8. Contact Us

If you have any questions regarding your order or shipping status, please contact us:

Pawzura

Email: solelyecomstore@outlook.com

Phone: +63 976 005 9108