Refund policy
REFUND POLICY
Last Updated: June 23, 2026
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee for eligible purchases.
If you wish to request a refund, you must contact us within 30 days of receiving your order by emailing:
Please include:
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Your order number
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A description of your request
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Any photographs or videos we may reasonably request to verify eligibility
No Physical Returns Required
To reduce unnecessary waste and international shipping, customers are generally not required to physically return products to receive an approved refund.
Please do not send products back to us unless specifically instructed by our support team.
Eligibility Requirements
To qualify for a refund under our 30-Day Money-Back Guarantee:
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The request must be submitted within 30 days of delivery.
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The product must remain in its original condition.
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The original packaging must remain unopened and intact.
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The product must not have been used, altered, damaged, or modified after delivery.
We may request reasonable photographic or video evidence to verify eligibility before approving a refund.
Opened Products Are Not Eligible
Due to hygiene, safety, and product integrity considerations, any product that has been opened, unsealed, used, altered, washed, damaged, or otherwise handled beyond reasonable inspection is not eligible for a refund under our 30-Day Money-Back Guarantee.
Once the original packaging seal has been broken or the product has been used, the guarantee is automatically void.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives:
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Damaged
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Defective
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Incorrect
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Materially different from what was ordered
Please contact us as soon as possible at solelyecomstore@outlook.com and provide photographs or videos showing the issue.
We will review the claim and, where appropriate, provide a replacement, refund, or other suitable resolution.
Fraud Prevention and Verification
To help prevent fraud and abuse, we may request reasonable evidence supporting any refund request.
Refund decisions will be based on the information provided, shipping records, order history, and any supporting documentation available to both parties.
Refund requests may be denied where evidence reasonably indicates misuse, abuse of the policy, product use, alteration, or fraudulent activity.
European Union and United Kingdom Consumer Rights
Customers located in the European Union or United Kingdom may have additional statutory consumer rights that cannot be excluded or limited by this policy.
Nothing in this Refund Policy limits any mandatory rights available under applicable consumer protection laws.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow up to 10 business days for processing after approval. Financial institutions may require additional time to post the refund to your account.
If more than 15 business days have passed since approval, please contact us at solelyecomstore@outlook.com.
Contact Information
Pawzura
Email: solelyecomstore@outlook.com
Phone: +63 976 005 9108